We understand the importance of predictability in logistics. That’s why we offer locked-in LTL reefer rates for 6 to 12 months—without requiring long-term contracts. As long as your volume is consistent year-round, you’ll enjoy rate stability with no surprises, helping you plan and budget more confidently.
We offer a 90-day learning curve to fine-tune logistics, scheduling, and site processes before applying detention-related charges.
This collaborative period allows both teams to identify inefficiencies, prevent recurring issues, and establish a smooth operational flow—without the pressure of immediate penalties.
We don’t believe in nickel-and-diming our customers. If an appointment is missed or needs to be rescheduled, we absorb the cost—no chargebacks, no hidden recovery fees.
Our focus is on solving problems, not creating friction.
We back our 98% on-time performance with one of the strongest guarantees in the industry. If we miss our committed delivery window, you receive 25% off the base rate, plus an additional 5% per day for continued delays. It's our way of saying your time matters—and we’re confident in earning it.
Transparency drives trust. Every Cold Chain customer receives secure access to our web-based portal and customizable TMS interface.
Track your shipments in real time, view critical data, manage documents, and stay informed at every step—without chasing down updates.
Consistency is key in LTL reefer logistics. Our weekly sailing schedule from California ensures your freight moves on time, every time. We operate on a predictable timeline with a standard ±24-hour delivery window, so you can confidently coordinate your operations and inventory.
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